Posts filed under: Publications

How Physicians Change: Multisource feedback driven intervention improves physician leadership and teamwork

Baseline multisource feedback scores vary by specialty and improve based on feedback, goal-setting, coaching, and education. In particular, physicians who start with low scores have the greatest potential for leadership teamwork index improvement. Surgeons had a significantly lower baseline leadership teamwork index at 59.9, whereas primary care and specialists started with a leadership teamwork index......

Relationship Between Surgeon PULSE 360 Survey Findings and Malpractice

Annals of Surgery. Multisource Evaluation of Surgeon Behavior is Associated with Malpractice Claims. Lagoo, Janaka, MD; Berry, William, R., MD, MPH, MPA; Miller, Kate, PhD, MPH; Neal, Brandon, J., MPH; Luke Sato, MD; Keith D. Lillemoe, MD; Gerard M. Doherty, MD; James R. Kasser, MD; Elliot L. Chaikof, MD, PhD; Atul A. Gawande, MD, MPH; and......

Harvard Surgeon Study on Using PULSE 360 Survey

Can 360-Degree Reviews Help Surgeons? Evaluation of Multi-source Feedback for Surgeons in a Multi-Institutional Quality Improvement Project. Journal of the American College of Surgeons.  Nurudeen S, Kwakye G, Berry WR, Chaikof EL, Lillemoe KD, Millham F, Rubin M, Schwaitzberg S, Shamberger RC, Zinner MJ, Sato L, Lipsitz S, Gawande Atul, Haynes AB. (J Am Coll Surg. 2015......

Do 360-degree Feedback Survey Results Relate to Patient Satisfaction Measures?

From the abstract: “There is evidence that feedback from 360- degree surveys—combined with coaching—can improve physician team performance and quality of patient care. The Physicians Universal Leadership-Teamwork Skills Education (PULSE) 360 is one such survey tool that is used to assess work colleagues’ and coworkers’ perceptions of a physician’s leadership, teamwork, and clinical practice style.”...

Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence

Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence. Published in the Journal of Healthcare Management; Sep/Oct 2014, Vol. 59 Issue 5, p354. Authors: Hammerly, Milton E.; Harmon, Larry; Schwaitzberg, Steven D. From the abstract: “The article presents a study which uses a 360-degree anonymous feedback surveys to examine improvement opportunities for physician’s emotional......
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