Do 360-degree Feedback Survey Results Relate to Patient Satisfaction Measures?
The relationship between Quality PULSE 360 feedback scores and measures of patient satisfaction reaffirm that feedback from work team members may provide helpful information into how patients may be perceiving their physicians’ behavior and vice versa. Furthermore, the findings provide tentative support for the use of team-based feedback to improve the quality of relationships with......
Can 360-Degree Reviews Help Surgeons? Evaluation of Multisource Feedback for Surgeons in a Multi-Institutional Quality Improvement Project
360 degree evaluations can provide a practical, systematic, and subjectively accurate assessment of surgeon performance without undue reviewer burden. The process was found to result in beneficial behavior change, according to surgeons and their coworkers. Survey response rate was 31% for surgeons (118 of 385), 59% for department heads (10 of 17), and 36% for......
Multisource Evaluation of Surgeon Behavior is Associated with Malpractice Claims
The range of claims among a study of 264 surgeons was 0 to 8, with 48.1% of surgeons having at least 1 claim. Multiple positive and negative behaviors were significantly associated with the risk of having malpractice claims. Surgeons in the bottom decile for several items had an increased likelihood of having at least 1......
Relationship Between Surgeon PULSE 360 Survey Findings and Malpractice
Annals of Surgery. Multisource Evaluation of Surgeon Behavior is Associated with Malpractice Claims. Lagoo, Janaka, MD; Berry, William, R., MD, MPH, MPA; Miller, Kate, PhD, MPH; Neal, Brandon, J., MPH; Luke Sato, MD; Keith D. Lillemoe, MD; Gerard M. Doherty, MD; James R. Kasser, MD; Elliot L. Chaikof, MD, PhD; Atul A. Gawande, MD, MPH; and......
Harvard Surgeon Study on Using PULSE 360 Survey
Can 360-Degree Reviews Help Surgeons? Evaluation of Multi-source Feedback for Surgeons in a Multi-Institutional Quality Improvement Project. Journal of the American College of Surgeons. Nurudeen S, Kwakye G, Berry WR, Chaikof EL, Lillemoe KD, Millham F, Rubin M, Schwaitzberg S, Shamberger RC, Zinner MJ, Sato L, Lipsitz S, Gawande Atul, Haynes AB. (J Am Coll Surg. 2015......