The Team PULSE 360° System helps the entire team improve.

healthcare team develop improve

Nurses, physicians, advanced practice professionals (APPs), and other healthcare team members who work together can get a panoramic understanding of their strengths and improvement opportunities, as well as the impact they have on each other.

With each passing year, healthcare becomes more and more of a team sport. Studies have recognized the importance of team communication and collaboration for better outcomes.

Instead of 360 surveys where only physicians receive feedback, the Team PULSE is an innovative, efficient, and practical approach where any member of the healthcare team – at any level – can give feedback to anyone, such as physician to physician, nurse to nurse, nurse to physician, and physician to nurse.

This inclusive feedback approach gives a panoramic view of a team’s performance, compared both to their peers as well as benchmarked against national clinician norms.

The Team PULSE is typically used in interdisciplinary healthcare units. Ideal teams include the Operating Room, consisting of surgeons, anesthesia providers, nurses, technicians, and other staff. Other settings might include the Cath Lab, Labor and Delivery, the Endoscopy Suite, Outpatient Clinic, or Emergency Department, and some of these would also include administrative staff as part of the team.

The Team Survey is short, and takes just 1-2 minutes at most for each survey.

Each team member is invited to select several of their team members, and give them feedback. Whether the team size is 15, 50, 500, or 5000, each participant will only spend about 15 minutes completing feedback surveys

Once the data collection window has closed, the PULSE Program prepares feedback reports for each Receiver.

 

Get Automated 360° Feedback Across the Full Team

For smaller teams, the automated software protocol enables each team member to receive aggregated and anonymous 360° feedback from their team members.

For medium-sized teams, team members may invite the ones with whom they work the most to provide anonymous feedback.

Members of larger teams, units, and departments can select team members to whom they want to give feedback.

Overall, the Team PULSE 360° System (Physicians Universal Leadership-Teamwork Skills Education) provides perceptual feedback that reinforces effective behaviors, increases self-awareness, and promotes accountability.

 

Motivate the “Not-as-Good” to Good, the Good to Great, and the Great to Greater

nurse disruptive physician team CAHPS burnout 360 feedback

Team leaders can get feedback on how the team functions. The PULSE survey process communicates to all team members the behaviors that leadership values and, most importantly, acknowledges and validates what team members are doing well to support and sustain their engagement, motivation, and quality of care.

 

To learn more about how to develop healthcare teams, call us at:

 

  • 305-285-8900 (US)

  • 416-800-9203 (Canada)

 

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