• physician empathy
Physicians’ Empathy and Clinical Outcomes for Diabetic Patients. Academic Medicine: March 2011 – Volume 86 – Issue 3 – pp 359-364. doi: 10.1097/ACM.0b013e3182086fe1. Authors: Hojat, Mohammadreza PhD; Louis, Daniel Z. MS; Markham, Fred W. MD; Wender, Richard MD; Rabinowitz, Carol;...
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  • Connecting HCAHPS, employee satisfaction, patient satisfaction, and physycians
While healthcare organizations can learn from the 360-degree feedback systems successfully used by businesses, it is not advisable to use their surveys and protocol, but rather to select one that is designed for healthcare and hospitals. The following are four...
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  • physician emotional intelligence 360 feedback
Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence. Published in the Journal of Healthcare Management; Sep/Oct 2014, Vol. 59 Issue 5, p354. Authors: Hammerly, Milton E.; Harmon, Larry; Schwaitzberg, Steven D. From the abstract: “The article presents a...
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  • Physician stress and burnout
Managing Stress in the Orthopaedic Family: Avoiding Burnout, Achieving Resilience. Published in the Journal of Bone & Joint Surgery (J Bone Joint Surg Am. 2011;93:40.  doi:10.2106/JBJS.J.01252). Authors: M. Catherine Sargent, Wayne Sotile, Mary O. Sotile, Harry Rubash, Peter S. Vezeridis, Larry Harmon,...
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